Expert Legal Advice on Criminal and Family Cases

Complaints Procedure

Make a complaint

At Cuttle and Co. we aim to give you the best possible service. If at any point you feel that we are not meeting our obligations or you become concerned about the service we have provided then you should inform the person dealing with your matter immediately, so that we can do our best to put it right for you.

If you would like to make a formal complaint, then you can read our full complaints procedure within the client care letter you received at the start of your case. Making a complaint will not affect how we handle your case.

If you are not happy with the offered solution at that stage, please forward your written complaint to the Complaints Handling Partner, who will have been identified in your Client Care Letter at the start of your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority just by clicking the logo at the foot of our home page and follow the link to make a complaint.

If you do not feel that we have dealt with your complaint at that stage, you have the right to contact The Legal Ombudsman who can help you. They will look at your complaint independently.

Before accepting a complaint, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Please therefore speak to us as soon as you have any concerns about our service so that we may resolve it swiftly. If you have, then you may take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/complaint, or
  • No more than three years from when you should reasonably have known there was a case for complaint

If you would like more information about the Legal Ombudsman, please contact them here:

Contact Details

Visit: www.legalombudsman.org.uk

Call:  0300 555 0333 between 9am to 5pm

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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OLDHAM OFFICE

115 Union Street,
Oldham, Lancashire,
OL1 1RU

SALFORD OFFICE

4 Bexley Square,
Salford, Manchester,
M3 6BZ

KINGS STREET OFFICE

Courtlets House, Second Floor, 

38 King Street West, Manchester, 

M3 2WZ

Cuttle & Co Are Authorised and Regulated by the Solicitors Regulatory Authority (SRA No. 45885)

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